Sanctum — Privacy Policy
This Privacy Policy explains how The Void App Ltd ("Sanctum", "we", "us", "our") collects, uses, stores, and protects your personal information when you use the Sanctum platform. By using Sanctum, you agree to the practices described in this Policy.
1. Information We Collect
We collect the following types of information:
1.1 Account Information
- Name
- Email address
- Password (encrypted)
1.2 Payment Information
Handled securely by Stripe or PayPal.
Sanctum does not store full card numbers or bank details.
1.3 Creator Content
Any content Creators upload (audio, visuals, text, classes) plus associated metadata.
1.4 Usage Data
- Device information
- IP address
- Session activity
- Interactions with content and features
- Basic analytics data
1.5 Communication Data
Messages you send to our support team.
2. How We Use Your Data
We use your information to:
- Operate and maintain the platform
- Process and manage subscriptions and payouts
- Deliver Creator content to subscribers
- Detect fraud or misuse
- Improve features, performance, and stability
- Communicate important updates
We do not use your data for advertising or behavioural tracking.
3. Legal Basis (GDPR / UK DPA)
We process your data under the following legal bases:
- Contractual necessity — operating your account and subscription
- Legitimate interests — security, fraud prevention, platform functionality
- Consent — cookies and optional features
- Legal obligations — financial and regulatory requirements
4. Data Sharing
We do not sell personal data.
We only share information with trusted service providers who help operate the platform:
- Stripe / PayPal — payment processing
- Hosting & cloud infrastructure providers
- Analytics providers (basic, non-invasive)
- Legal authorities when required by law
These providers may only process data on our behalf and must protect it according to GDPR/UK laws.
5. Cookies
Sanctum uses cookies for:
- Authentication and login sessions
- Security
- Analytics and platform performance
Full details are found in our Cookie Policy.
6. Data Retention
We keep your account data for as long as your account remains active.
If you delete your account, we remove your data unless required for legal or financial record-keeping.
Server logs and analytics data are retained for a limited time for security.
7. Security
We use industry-standard measures to protect your information, including:
- Encrypted passwords
- Secure communication (HTTPS)
- Restricted access to data
- Regular monitoring for vulnerabilities
However, no digital system is completely secure, and we cannot guarantee absolute protection.
8. Age Requirement
Sanctum is strictly for users aged 18 and older.
We do not knowingly collect or store data from minors.
If we discover an underage account, it will be removed.
9. Your Rights
Depending on your location, you may have the right to:
- Access your data
- Request correction
- Request deletion
- Object to processing
- Request portability (copy of your data)
To exercise your rights, contact: info@thesanctum.app
We will respond within the legally required timeframe.
10. International Data Transfers
Your data may be stored or processed outside your country.
We only use providers that comply with GDPR-equivalent protections.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Continued use of Sanctum indicates acceptance of the updated version.
12. Contact
The Void App Ltd
Email: info@thesanctum.app